There are no penalties for appointment cancellations by the client or by Arbutus Hypnotherapy. Please provide notice of cancellation as far in advance as possible. If a there is a pattern of cancellation, the client will be required to pay for appointments in advance.
In the event that Arbutus Hypnotherapy needs to cancel or reschedule an appointment, Arbutus Hypnotherapy will try to provide as much notice as possible, including by voicemail, email and/or text.
Lates & No Shows
If a client is late for an appointment, the appointment will still end at the scheduled time, and the client will be charged the full amount for the appointment. A client who is more than 15 minutes late without prior arrangement or notice, forfeits the appointment and will be charged the full amount for the appointment.
A client that does not show up for a scheduled appointment will be charged the full amount for the appointment.
Any unused appointments that were booked in advance as part of a package can be cancelled and the amount of the unused appointments will be refunded.
Payment is Due at Your Appointment
The following forms of payment are accepted:
e-Transfer (to payments@ArbutusHypnotherapy.com)
Credit card information is provided over the phone.
Full payment of the total package amount is due at the first appointment after the Free Consultation.
Any extra charges (including NSF fees, and any bank fees or interest expenses associated with late or inaccurate payment) are charged to the client.
There are no refunds for appointments that have already taken place.
The fees for any unused appointments in a package will be refunded.
Please note that it may take up to 30 days for a refund to be processed.
You May Not Receive a Hypnosis Session at Every Appointment
Hypnosis is not provided at the Free Consultation, and a Hypnosis session may not be provided at each appointment. If there is a lot to discuss about your goal(s) or situation, we may have a conversation for the entire appointment. Generally, conversation appointments don't happen often, but they are an important part of the therapeutic process, and so they are necessary from time to time.
Hypnosis Session Duration
The Hypnosis portion of an appointment may run between 25 and 50 minutes.
Hypnotherapy for Minors/Children
Hypnotherapy appointments are available for children 10 years and older.
Appointment times can vary for minors, especially young children. Appointments for children 12 and under may run between 20 and 45 minutes. The hypnosis portion of an appointment may run between 10 and 20 minutes.
Appointment times for older minors (teens) usually follow regular appointment durations: 60 for the overall appointment and hypnosis lasting between 25 and 50 minutes.